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Retouren & Ersatz

What is our returns policy?

If for whatever reason you are not entirely satisfied with your Byron & Bronte purchase, we are very happy to help you choose another item or offer a full refund on full price items; as long as you return all goods in the same unworn condition we sent them to you in within 14 days of receipt of order. Sale items may be refunded within 7 days of receipt of order, after this period, sale items may be returned in exchange for a credit note if they are sent back in perfect condition, within 14 days of receipt of order with proof of purchase. Faulty items may be returned at any time. Refunds will be credited to the original card or papal account that was used for purchase. If you decide to refund a gift we can't prevent the card-owner knowing.

How do I return the garments?

In order to make a return, please complete the returns form which was enclosed in the packaging with the garments (or click here to download: www. …… ), letting us know whether you would like a replacement or refund.

Please send us the returns form along with the garments, which should be returned in an unworn and perfect condition (with swing tags still attached) and including the original packaging to the below address:

Byron & Bronte GmbH
Returns Department
Gerhardstrasse 5.
8003 Zürich
Switzerland

Byron & Bronte does not cover the costs of returning the garments. In the case of returns, the customer is responsible for the item until it reaches us, thus it is recommended that the items are returned via registered post and proof of postage is retained. Once we have received the goods the customer will be notified via email, using the email address provided on the returns form.

In the case of a replacement, Bronte & Bronte aims to send your new item within 7-14 days of receiving the return and will gladly cover the postage costs of doing so.

For advice on returns please email us at [email protected]  or  phone +41 (0)78 885 4995 or alternatively skype us at: byronbronte2013